The triumph of customer service
Pottery Barn sells mass-produced MDF furniture at craftsman prices. As a lazy yuppie bastard, I shop there.
Last year I bought a charging station, which broke during installation. I finally called customer service; they promptly sent a replacement and asked me to send the old one back in the new unit’s packaging.
The replacement just broke and I never returned the original. Called customer service:
- They’ve scheduled UPS to pick up the first broken unit tomorrow.
- They’re sending another replacement.
- Upon arrival, they’ll schedule a UPS pickup for the second broken unit.
- I’ll keep buying Pottery Barn.
(Length: 97 words)
